Applying Grey E-S-QUAL Model to Evaluate the Gaps between Expectation and Perception of the Customer Based on E-services Quality: A Case Study of an Iranian Online Retailer

Volume 3, Issue 1, January 2018, Pages 67-80

10.22070/jqepo.2018.1931.1042

Seyed hasan hosseini; Mohammad Ehsan Souri; Fatemeh Sajjadian

• View Article
• PDF 685.06 K